Frequently Asked Questions
Straight answers about how we work, what things cost, and how we support businesses in Ottawa and across Canada.
Working With Us
Where is Ace Consultants located, and what areas do you serve?
We are based at 99 Bank St in downtown Ottawa and serve clients across Canada. Most of our work — web design, hosting, SEO, digital marketing, and consulting — is delivered remotely, with on-site visits available in the Ottawa region.
How quickly do you respond to inquiries?
Every inquiry receives a response within 24 hours on business days — usually much sooner. Hosting and care-plan clients get priority response times defined in their service agreement.
Who will actually be working on my project?
A senior consultant with over 25 years of enterprise technology experience. We don't hand engagements to junior staff — the person you meet is the person who does the work.
Do you work with small businesses, or only larger companies?
Both. Most of our clients are small and mid-sized Canadian businesses that want enterprise-grade expertise without enterprise overhead. Our plans and pricing are designed to scale with you.
Services & Pricing
How is your pricing structured?
It depends on the service: projects such as website design and development are quoted as a fixed price after a scoping conversation; hosting, SEO, and digital marketing are predictable monthly plans; and consulting is billed hourly or as fixed-scope assessments. You always know the cost before work begins.
Do you require long-term contracts?
No. Hosting, SEO, and marketing plans are month-to-month after an initial onboarding period, and projects are scoped so you can stop at any milestone. We keep clients by delivering results, not by locking them in.
Can you take over an existing website, hosting, or ad account?
Yes — we do this regularly. We handle the transition end-to-end: auditing what you have, transferring domains, hosting, and account access securely, and making sure nothing goes offline during the handover. You keep ownership of everything.
Do you offer one-time projects, or only ongoing services?
Both. Many clients start with a one-time project — a new website, an SEO audit, a marketing campaign — and choose ongoing hosting or monthly plans afterwards. There's no obligation either way.
Technical Questions
What do you build websites with? Will I be locked in?
We build with open, widely supported web technologies and modern standards — no proprietary platform lock-in. Upon full payment you own your website, your domain, your content, and every account created for you, and we hand over documentation to prove it.
Is our data kept in Canada?
Where data residency matters, yes. Our hosting uses Canadian infrastructure, and we configure Microsoft 365, Azure, and AWS to use Canadian data-centre regions. We advise on residency and privacy requirements as part of every engagement.
How do you handle security in your own work?
We follow enterprise practices by default: multi-factor authentication everywhere, least-privilege access to client systems, encrypted credential storage, SSL and daily backups on every site we host, and documented offboarding when an engagement ends.
What happens if my website goes down or something breaks?
Hosting and care-plan clients have a priority support channel with defined response times, and our monitoring usually catches problems before you notice them. If you're not yet a client and your site is down or compromised, contact us anyway — we'll do our best to help.
Ready to grow your business online?
Tell us what you're trying to achieve — a better website, more traffic, marketing that gets measured. We'll respond within 24 hours with clear next steps.